Frequently Asked Questions

Orders placed in Colombo (districts 1-15) and Gampaha are delivered within 24–48 hours. Islandwide delivery (Kandy, Galle, Matara, Jaffna, Kurunegala, Badulla, etc.) takes 2–4 business days via courier.

Shipping is FREE on all orders over Rs. 3,000! For orders under Rs. 3,000, a flat islandwide delivery fee of Rs. 350 applies.

Yes! Once your order is dispatched, you will receive an SMS and email notification with your tracking number and live courier tracking link. You can also view active orders in your Account dashboard.

Yes! Cash on Delivery is available across all 25 districts in Sri Lanka. You can pay the courier agent upon arrival in cash or via mobile QR payment.

Our delivery partner will call your mobile number prior to delivery. If you are unavailable, they will arrange a convenient re-delivery window or leave the parcel with an authorized neighbor upon request.

Absolutely! All PetFood4U formulas feature real deboned meat, healthy grains, and essential omega oils. Formulated by veterinary nutritionists, our products contain zero artificial dyes, chemical fillers, or byproduct meals.

Filter our product catalog by pet type (Dog/Cat), age group (Puppy, Adult, Senior), or special diet (Grain-Free, Indoor Cat, Weight Care, Joint Support). If unsure, send us a WhatsApp message for free veterinary recommendation!

Unopened bags remain fresh for 18 months from the manufacturing date printed on the package. Once opened, store in a cool, dry place inside an airtight container to maintain maximum crunch for up to 60 days.

We recommend a 7-day transition plan to prevent digestive upset:
• Days 1–2: 25% PetFood4U + 75% old food
• Days 3–4: 50% PetFood4U + 50% old food
• Days 5–6: 75% PetFood4U + 25% old food
• Day 7+: 100% PetFood4U kibble!

Yes! We offer specialized hypoallergenic formulas made with novel single-source proteins (Wild Salmon or New Zealand Lamb) and prebiotic fibers that promote smooth, gentle digestion.

Subscribe & Save lets you set up automatic deliveries for your pet's favorite kibble on your preferred schedule (every 2, 4, 6, or 8 weeks) while saving up to 15% off regular prices on every order!

Yes! Log into your My Account -> Subscriptions dashboard at any time to skip a delivery, change your schedule, update bag size, or swap formulas with zero hidden fees.

No contract whatsoever! You can pause or cancel your subscription anytime with 1 click in your account before your next scheduled renewal date.

Payment is processed automatically 2 days before your scheduled dispatch date. You will receive an automated email notification 3 days prior to every upcoming renewal.

Yes! You can easily add one-off items like treats, dental sticks, or toys to your scheduled monthly subscription delivery without paying additional shipping charges.

We offer a 100% 30-Day Money-Back Guarantee! If your pet isn't satisfied or if an item arrives damaged, you can return unopened or lightly sampled products within 30 days of purchase for a full refund or replacement.

Visit our Return Policy page or contact our support team at returns@petfood4u.lk / WhatsApp +94 77 123 4567 with your order number. We will arrange a free courier pick-up or drop-off location.

If the return is due to a damaged, defective, or incorrect item sent by us, return shipping is 100% FREE. For voluntary preference changes, a standard courier pick-up fee of Rs. 350 applies.

Credit/Debit card refunds take 3–5 business days after inspection. Bank transfers are processed within 24–48 hours, or you can opt for instant store credit with an extra 5% bonus.

Opened perishable fresh treats, clearance final sale items, or food bags returned after 30 days of delivery do not qualify for returns due to hygiene and health guidelines.

We accept Visa, Mastercard, Bank Transfers (Commercial Bank, HNB, Sampath Bank), Cash on Delivery (COD), eZ Cash, and Koko Buy Now Pay Later (3 interest-free installments).

100% secure! All payment transactions are processed through 256-bit SSL encrypted PCI-DSS compliant gateways (PayHere & Stripe). We never store your credit card numbers or CVV.

Select Koko at checkout to split your order total into 3 equal interest-free monthly installments. Your order is processed and delivered immediately upon paying the first installment!

Yes! An automated tax invoice and confirmation will be sent to your email right after order placement, and a printed paper invoice accompanies your parcel.

Absolutely. If a duplicate transaction occurs due to network connection issues, contact our support team immediately and the duplicate amount will be reversed within 24 hours.