Privacy Policy

1. Introduction & Commitment

PetFood4U ("we", "us", or "our") operates the website petfood4u.pages.dev and provides online pet food retail and subscription services across Sri Lanka. This Privacy Policy governs how we collect, use, store, and protect your personal information when you browse our site, make a purchase, or subscribe to our products.

By accessing or using PetFood4U, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our pet nutrition services:

A. Personal Contact & Account Data

• Full Name, Email Address, Mobile Phone Number.
• Delivery Address, District, Postal Code, and special delivery instructions.
• Account login credentials (hashed passwords).

B. Pet Profile Information

• Pet's Name, Species (Dog/Cat/Other), Breed, Age, Weight, and specific dietary preferences or food allergies.

C. Transaction & Payment Data

• Order history, purchased items, subscription preferences, and payment receipts.
• Card transaction tokens (all sensitive payment data is encrypted and handled directly by PCI-DSS certified payment processors like PayHere and Stripe; PetFood4U does not store card CVVs or raw numbers).

D. Technical & Device Information

• IP address, browser type, device type, operating system, referral URL, and pages visited.

3. How We Use Your Information

We utilize the collected information for the following legitimate business purposes:

• Order Fulfillment & Delivery: Processing purchases, dispatching parcels, and communicating delivery updates via SMS and WhatsApp.
• Subscription Management: Managing recurring shipments under your Subscribe & Save plan.
• Pet Care Personalization: Recommending kibble formulas, portion sizing, and feeding guidelines tailored to your pet's profile.
• Customer Support: Responding to inquiries, order status requests, and handling returns or exchanges.
• Marketing & Promotions: Sending newsletter offers, nutrition tips, and special discounts (you may opt out anytime).

4. Cookies & Tracking Technologies

We use cookies and similar browser storage technologies to enhance your browsing experience, keep items in your shopping cart, and analyze website traffic.

You can manage or disable cookies via your browser settings; however, certain interactive features (like shopping cart storage) may not function properly without cookies.

5. Information Sharing & Third Parties

We respect your privacy. We do NOT sell, rent, or trade your personal data to third-party advertisers. We only share information with trusted service providers necessary to operate our store:

• Courier & Delivery Partners: Sharing your name, mobile number, and address with courier agents across Sri Lanka for doorstep parcel delivery.
• Payment Gateways: Transmitting order totals and card tokens securely to authorized banks and payment gateways (PayHere, Stripe, Visa/Mastercard).
• Veterinary Consultants: Internal consultation with our partner veterinarians under strict non-disclosure for tailored dietary advice.
• Legal Compliance: Disclosing information if required by law or to protect the rights, property, or safety of PetFood4U, our users, or the public.

6. Data Security & Storage

We implement robust technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal data:

• 256-bit SSL encryption across all website pages and forms.
• Secure cloud infrastructure hosted with strict access controls and regular security audits.
• Restricted employee access: only authorized staff have access to order fulfillment data.

7. Your Rights & Choices

As a PetFood4U customer, you hold the following rights regarding your personal data:

• Access & Export: Request a copy of the personal information we hold about you.
• Correction: Update or correct your address, mobile number, or account details via My Account.
• Deletion: Request permanent deletion of your account and personal history (subject to tax/invoice retention laws).
• Opt-Out: Unsubscribe from marketing emails or SMS notifications at any time by clicking "Unsubscribe" or contacting support.

8. Children's Privacy

Our website and pet care services are intended solely for adults aged 18 and above. We do not knowingly collect or solicit personal information from children under the age of 18.

9. Policy Updates & Contact Information

We may update this Privacy Policy periodically to reflect changes in our legal obligations or operational practices. Any modifications will be posted on this page with an updated "Last Updated" date.

If you have any questions, concerns, or data privacy requests, please reach out to our Data Protection Officer:

• Email: privacy@petfood4u.lk
• Phone / WhatsApp: +94 77 123 4567
• Headquarters Address: PetFood4U Tower, Galle Road, Colombo 03, Sri Lanka